Notes on wayfinding, queueing and analytics, written for the people who run visitor attractions, not for a technology audience.
Why GPS stops at the door, why paper maps do not adapt, and what an honest comparison of positioning technologies actually looks like.
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Perceived wait is not the same as actual wait, and transparency changes visitor behaviour more than speed alone.
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The gap between what visitors report and what they actually do, and how to close it without facial recognition.
Read the articleBring a busy day and a difficult zone. We will show what sense, resolve, understand and deliver look like there.
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